Returns & Exchanges

At Engwe Official, we want you to ride with confidence; if you are not entirely satisfied with your electric bike, we offer a 30-day return window for items in new and unused condition. Please ensure all original packaging and components are included to facilitate a smooth refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@engwe-bikes.com within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the E-Bike

  Carefully repack the bicycle in its original box with all accessories, battery keys, chargers, and manuals to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided shipping label or use your preferred carrier to send the package back to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5 to 7 business days.